SUBJECT TO CHANGE BY COUNTRY'S LEGISLATION
In order to seamlessly facilitate this process in-resort, Club Med is providing antigen testing in most of the resorts at extra cost.

Where can I get the tests?
​COVID-19 testing is available onsite for the following resorts:

Punta Cana​:
Antigen & PCR In Resort​
Antigen: Same Day​
PCR: 48 hours​

Michès Playa Esmeralda​:
Antigen & PCR: ​
In Resort​
Antigen: Same Day​
PCR: 48 hours​

​Cancún​:
Antigen: In Resort​
PCR: In Resort or Local Hospital​
Antigen: Same Day​
PCR: 24hrs if done by 11 am​
36hrs if done after 12 pm​
Hospital test upon availability, mostly in the morning.​

Turkoise​:
Antigen: In Resort​
PCR: ACCU Diagnostics​
Antigen: Same Day​
PCR: Clinic open from 9am to 1pm, Mon. to Fri.​

​Caravelle​:
Not Available​
PCR: Laboratoire Bio Pole Antilles Les Abymes and La Pharmacie du Golf​
PCR: Within 24 hours​
Transfer approx. €70​

Club Med will not be held responsible for the availability of appointments to carry out PCR tests, or for the duration of the results delivery.​

Prices provided are for information only, taking into account the transfer of teams carrying out the tests, and are subject to change.

Where can G.M.s go to receive COVID-19 testing & attestation forms?
In order to seamlessly facilitate this process for our guests, we are able to offer options to perform both antigen and PCR testing directly from the resort, or at a close by facility. In-resort testing is administered daily by a third-party service and certified by local clinics/laboratories. Our in-resort team will also provide guests with the necessary attestation form for reentry. Travelers also have the option to visit other clinics off hotel premises for testing.

What happens if a guest tests positive for COVID-19 before returning to the U.S.?​
Since reopening, our resorts have integrated strict health & hygiene protocols through Club Med’s ‘Safe Together’ program to prevent the spread of COVID-19. In the unfortunate event that a G.M. receives a positive test during their stay with us, they will be asked to complete a self-isolation period at our resorts that will be covered through Club Med’s Emergency Assistance Program.​

​After self-isolation at the resort, the G.M. will be tested again for COVID-19. If the result is negative, the G.M. will be able to return to the U.S.​

​Expenses will be covered through the program for up to 10 days of self-isolation at the resort or if the GM develops more severe symptoms, they will be transported to a local hospital to receive treatments. Medical expenses will be covered in the assistance up to 75,000 EUR or if the health of the GM becomes uncertain, an evacuation will be proceeded, and sanitary transportation will be organized to the U.S. to receive urgent treatment. Medical expenses will be covered in the assistance up to 75,000 EUR.

Can a guest from another resort come to Club Med for testing?
No, only Club Med guests will be able to access our in-resort testing.

Emergency Assistance Program:
In addition to our Safe Together mission, implementing enhanced safety and hygiene measures in our resorts, we are modifying our Emergency Assistance Program to provide all guests traveling before December 31, 2023 with coverage for emergency medical expenses from their departure day and during their stay, including those related to COVID-19.

What is covered?​

• In case of sickness related to COVID-19, all healthcare expenses during your stay are covered: medical expenses in case of hospitalization, medical visit, COVID-19 Test, transportation cost to the laboratory in order to administrate the test.​
• In case of hospitalization, coverage will also apply for: housing cost for companion, accompaniment of children. Medical evacuation if the situation requires it.​
• In case of quarantine: the assistance center will organize housing along with the Resort and the health personnel.​
• If the G.M missed their intended flight: the assistance center will take charge and organize a new return flight following the sanitary requirements established by the health team.

Cost coverage in the event of Illness (including COVID disease) includes?

• Medical evacuation and repatriation following accident and/or illness according to the decision of the Medical Board of Europ Assistance,​

• Advance and/or reimbursement of Hospital expenses abroad until € 75,000 incl. tax per beneficiary,​

• Additional reimbursement of Outpatient Medical Expenses abroad in the event of suspected and/or confirmed Covid-19 until € 500 incl. tax / beneciary,​

• The cost of an extended stay at the hotel: € 120 per night incl. tax and € 250 incl. tax for a family / 10 nights or 14 nights maximum in the event of suspected and/or confirmed Covid-19,

What is not covered by the program?
Consequences of global COVID-19 situations in the country where the resort is located, such as:​

• Border lockdown: per region/ per city/ airport closure/ flight cancelation/ Resort closure…​
• Interruption of stay: following the declaration of State of Emergency​
• Quarantine: at the destination without being sick.

How much does the program cost?
There is no charge to you for this plan. The coverage is included in your Club Med Vacation Package.

Who is eligible for this coverage?
This program is applicable to U.S. residents who have booked & paid through the U.S.

Am I covered for before & after expenses due to COVID-19?
No, Club Med only covers medical expenses during the stay.

Does it apply to bookings realized prior to July 1st, 2020?
Yes, the assistance is retroactive and applies to all GM’s travelling by December 31, 2023 in any worldwide Club Med Resort.

MEDICAL ASSISTANCE COVID-19 COVERAGE - EXAMPLES OF SITUATIONS DURING THE STAY​
For any stay whose departure date is before December 31, 2023​

LIMITATIONS TO FREEDOM OF MOVEMENT
The following situations are NOT covered by the Emergency Assistance Program, as they are considered collective risks:

• The GM cannot go back home because there is a lockdown of borders, local area or a flight cancellation.
• The GM needs to interrupt their trip because a sanitary emergency situation due to COVID-19 is declared on the spot.
• At their destination, the GM has been confined on the spot with no COVID-19 case confirmed.

GENERAL HEALTH PROCEDURES

Will G.M.s need to wear masks in the resorts?
All G.M.s will have to wear a mask in all indoor spaces. Outside, it will be at their own discretion. Our teams will wear a protective face mask when indoors, preparing food, cleaning, and as required by local regulations.

Will masks be available to purchase at the boutique?
Yes, masks are available at the Boutique.

Do children need to wear masks too?
All children who are age 6 and older are required to wear masks indoors at our resorts, with the exception of Club Med Caravelle where masks are required for children age 12 and older.

How is Club Med handling airport transfers?
Our team is continuing to provide G.M.s with transfers to & from the airport, with the exception of Club Med Turkoise per local regulations. All transfers will operate at reduced capacity as part of our Safe Together program.

CASE DETECTION

What happens if a case is detected in the Resort ?
Each GM, GO or GE that is feeling ill and has symptoms of fever, flu, or breathing problems will have an immediate medical consultation for diagnosis. We will follow all recommendations from the doctor and local health authorities as well as isolate suspected cases according to strict protocols. An external cleaning service will also be contracted to disinfect all of the necessary guest rooms and common spaces. ​
We will ensure the person is self-quarantined, report the case to local Health Authorities, and follow their recommended procedures.

If the GM presents COVID symptoms, how many days of their vacation would they be quarantined into their room while they wait for a test result to come back ?
The GM would wait in the Quarantine bedroom until they get the results.

If a client presents high temperature and needs to be tested at the Hospital, does he have to pay to go the Hospital ?
The GM will be transferred by Club Med to the Hospital. All medical expenses related to COVID19 during the GM stay will be covered by the Emergency Medical Assistance.

If someone has a high temperature, and we quarantine them to their room for 24h, and the result comes back negative, will we be offering any credits for the days they were quarantined and unable to enjoy their vacation after they return home?
Each situation will have to be handled on a case by case basis, but in case of quarantine, we will offer a future travel credit for the land value of the number of days impacted.

If a G.M tests positive in the resort, how do you make sure to prevent the spread of Covid-19 (contact case)?
If a G.M. is identified as a positive case, they will be asked to remain in quarantine at the resort. Our Emergency Assistance Program will cover them for the extension of their stay.

RESTAURANT & BARS

How are we handling the buffet? Will we still have buffets available and will guests serve themselves?
The guests will continue to go to the buffet, with nose and mouth covering being compulsory, and they will help themselves as every dish will be presented in individual portions, with no communal touch surfaces.
The buffet is entirely adapted with single portions, plated dishes and individual containers (Example: individual yoghurt replacing bulk yoghurt bowls). The Club Med all inclusive model requires us to have large capacities for our catering areas. Limiting our resort occupancy allows us to implement social distancing measures:

Do we have a specific protocol for cleaning at the bar / restaurant, for glasses, plates and utensils
Yes, we carry out reinforced cleaning/disinfection for all the elements present on the tables (salt, pepper, sugar, etc...) after each use. Cutlery, glasses and other items not used by GM's will also be removed and machine cleaned.

POLICIES FOR EXISTING BOOKINGS

Existing Future Travel Credit
For Future Travel Credits expiring in 2022, we are happy to offer an extension valid for any travel date, if booked by December 31st, 2022^. The extension has been automatically applied to all active credits; no further action is required on your side. When you are ready to travel, book online and redeem your credit by clicking on « Book with your Future Travel Credit » before the payment, you will receive a confirmation up to 48 hours following your reservation.

How can you postpone or cancel a booking?
If you have an existing reservation in one of our resorts that has temporarily ceased operations
during the time of their stay, their reservation has been automatically cancelled and you will receive:
• A Future Travel Credit*, in your name, to travel again with us for 100% of the paid land costs, valid for travel through two years from the original date of travel to any Resort worldwide.
• Once you rebook for a future stay, if the Future Travel Credit* value is higher than the cost of the
new booking, we will issue an additional Future Travel Credit for the remaining balance, to be used for
travel through two years from the original date of travel. If you booked an air-inclusive package
with us, they will receive a credit with the airline based on the carrier’s specific policies (revised travel dates will depend on respective airline policies).
• Please note, if you did not book your airfare with Club Med, please make sure to contact the air carrier
directly to cancel your flight before time of departure.

Will Club Med inform me that my booking has been cancelled?
All Future Travel Credits will be emailed to you , within the next 4 – 6 weeks. Therefore, there’s nothing for you to do.

What will be included in your Future Travel Credit?
In addition to 100% of the paid costs, Club Med will waive your membership fees on their next
booking and TPM Insurance costs are included in the cost of their future travel credit if membership and
TPM fees were charged on their original reservation.
What if I have an outstanding balance for a future Club Med stay?
› For stays in any resort that is closed at the time of scheduled travel: The reservation will be cancelled. If the reservation was not paid in full, a Future Travel Credit will be issued for the amount already paid on the land stay.
› For stays in any resort that is planned to be opened at the time of scheduled travel: The due date for
their remaining balance is 45 days prior to their date of departure. If you do not make the final
payment on time, your stay will be cancelled according to our normal cancellation policies.

What will happen to my booking if they can’t access the new destination when it’s time to
travel?
If your new booking should be impacted by new procedures, we will communicate with you to help you on
travel options to consider. I want to revise/cancel their booking and have booked their flights with Club Med; will you revise or cancel the flight tickets?

POLICIES FOR NEW BOOKINGS

At Club Med, we want you to book with peace of mind. That’s why we’ve designed our policies to reassure you when it comes to booking your next stay.

Non-refundable Rate:
This rate is non-refundable, and applicable for departures at 31+ days. No cancellations of modifications are allowed. Should you wish to modify or cancel your reservation, you will be charged will be 100% of the stay.

Semi-Flex Cancellation Policy:
For all booking on any Club Med resort worldwide, cancel for free up to 61 days prior to arrival and receive a full refund on the land portion of your stay (refund excludes membership fees, optional insurance and airfare). If you wish to cancel or revise a booking, the following charges plus the non-refundable membership fee, non-refundable optional insurance and non-refundable air tickets will be assessed for all travel. Days prior to Departure Cancellation Charge (per person):

61 days or more: No cancellation charge
60 to 31 days: 25% cancellation charge
30 to 15 days: 50% cancellation charge
14 or less: 100% cancellation charge

Blackout dates apply: for Holiday weeks (including but not limited to Christmas week, New Year’s week) as well as for other designated peak times and special promotions, cancellation charges are as follows:

Days prior to Departure Cancellation Charge (per person):
91 days or more: No cancellation charge
90 days or less: 100% cancellation charge
_The above policy is not applicable when booking any non-refundable rate travel. _

Safe Together – Club Med’s Hygiene & Safety Promise

Across our resorts in the Caribbean, Mexico and Florida, we have implemented health & hygiene protocols to ensure your total piece of mind during their stay with us. To learn more about Safe Together visit our Safe Together section.

Emergency Medical Assistance Program

In addition to our “Safe Together” program, our Emergency Assistance Program provides all guests travelling before April 30, 2021 with coverage for emergency medical expenses during their stay,
including those related to COVID-19. To learn more about the COVID-19 Medical Assistance, visit our
Emergency Assistance Program section.

Best Rate Guarantee
If you find a lower price in the future for the same travel dates, you receives a Future Travel Credit for a value equal to the price difference applicable to your next booking. Valid for new individual land-only bookings booked on or after May 18th 2020, on the following resorts: Punta Cana, Dominican Republic; Cancun, Mexico; Ixtapa Pacific, Mexico; Sandpiper Bay, Florida, USA; Turkoise, Turks and Caicos; Michès Playa Esmeralda, Dominican Republic; Caravelle, Guadeloupe; Buccaneer’s Creek, Martinique; and Columbus Isle, Bahamas, and based on value as written on the sales contract. Claims can be done up to 15 days before departure. Only one claim per file. Must concern a stay identical in all criteria to the original reservation, including: same Club Med resort, same check-in and check-out dates, same category of room, same number and type of guests (adults and children of the same age), same currency,
same payment terms and same cancellation policy. Lower price quoted must be final, including any fees, taxes, or administration fees applied. Airfare, membership fees and extras are not covered by this guarantee. Guarantee does not apply to the following: group bookings, last minute deals, flash sales, privately contracted rates, rates only accessible by user and password or with promotional code, travel agent rates, referral reward rates, or friends and family rates. Guarantee refers to the total price of the stay and cannot refer to a partial price of any or all of the days it comprises. Future Travel Certificates must be used for travel completed within one year of the original date of travel and may be subject to restrictions. Club Med may withdraw this offer at any time and is not responsible for errors or omissions. Void where prohibited or restricted by law.

Are you offering any special promotions?
All our best offers can be found on our website dedicated to Travel Advisors:
http://traveladvisors.clubmed.com/

Resort Reopening Schedule

Club Med is currently following the decisions taken by international authorities and governments worldwide to enforce travel restrictions to prevent the spread of Coronavirus (COVID-19) along with the suspension of international flights by airlines, and has been working diligently to implement a phased reopening of our resorts with new hygiene measures to welcome you into a safe environment and create new Club Med memories. As of today, Club Med is happy to announce the reopening of the following resorts:
Club Med Columbus Isle in October 2022^

^this schedule can be subject to modifications as a result of governmental decisions regarding border closures or travel restrictions, air travel accessibility, or health & safety protocols.