Covid-19 FAQs

Our GO & GE are continuously trained and made aware of the importance of adopting, at any time and in any place, a responsible attitude in the face of the Covid-19 epidemic for their health and the safety of all. Our GO-GEs are therefore regularly reminded of their prevention obligations.

In addition, screening campaigns with our GO-GEs are organised upon their arrival at the Resort. These campaigns are renewed every 3 weeks during the season. Massive vaccination campaigns are also offered to them. Regarding the staff of our GPs working in the Resort, they are also asked to be tested before arriving at the Resort.

Most of our holidays are continuing to operate as planned and will be continuously reviewed. In the event that your holiday is cancelled, we shall inform you in writing.

If you would like to use your Club Med Credit Note to rebook another holiday, you may rebook the same holiday for different dates or a different holiday entirely. It’s your choice!

If your original holiday booking had a scheduled departure date in either March or April, you may rebook for a holiday departing any time up to and including 30th April 2022.

For May, June, July, August, September, October, November and December departures, rebooking your holiday, including rebooking flights with the original airline, up to 12 months after the original date of travel.

Please note that flights should be booked with the original airline. If you need to book flights with a different airline, there may be an additional cost.

*Please note that for packages which do not include transport, the relevant date is the date of ‘arrival’ in resort, not ‘departure’ of flight or other transport from the UK.

It's a difficult time and we fully understand why you're worried about the Club Med Credit Note you have.

We want to assure you that these Club Med Credit Note's do not waive any of your legal rights. In fact they provide you with evidence of your entitlement to receive either a refund or rebooking, at your option. In the meantime, the money you have paid for your holiday is financially protected under our ABTA Bond and the ATOL schemes (as applicable), in the same way that your package holiday was financially protected.

If you would like further assistance with how to re-book your new trip please call us on 03453 676767

Wearing a mask is compulsory for all of our teams and our customers in indoor spaces.

For outdoor spaces, wearing a mask will also be compulsory where social distancing cannot be respected. Signage will be in place to indicate the areas concerned.

The minimum age for wearing the mask will depend on local regulations. Disinfection methods such as hand sanitiser, disinfectant wipes, and soap are made available to our GMs in all the Resort’s spaces.

All public areas and high contact points (door handles, switches, elevator buttons, etc.) are cleaned very frequently (frequency depending on government procedures). The rooms are thoroughly cleaned and disinfected after each departure. Sheets and toiletries are also replaced for each check-in and washed at 70°. The rooms will be ventilated daily during the cleaning service.

We will make every effort to ensure frequent cleaning and regular sanitation of all the areas frequented by our guests, a qualified external cleaning company will also be called if necessary.

Upon opening of our Resorts, we will also work with Cristal International Standards, one of the leading businesses for risk management services and systems as well as quality and standards audits. The E-Cristal Solution that we have used at Club Med for more than eight years allows for us to verify all the hygiene and safety processes in our Resorts to protect our clients and teams. Regular and independent audits are carried out in all Club Med Resorts every two months during the season. In the context of Covid-19 measures and adaptations, Cristal International Standards will grant Club Med Resorts a dedicated certification if they adhere to a strict and precise set of standards for all of the Club Med measures in place such as cleaning, disinfection, social distancing, and the adaptation of services…

According to the protocols that we have worked on, our swimming pools remain open to date. Some adaptations are put in place to ensure the safety of our customers:

• The capacity of our pools will be limited depending on the size of the pool

• Spacing of beach and pool lounge chairs at 2 meters

• Our changing rooms will be adapted (when the service is offered)

• A circuit will be in place to avoid crossings

• Aqua-fitness classes will be offered

• Other team sports are not available

• Our Spas remain open. However, saunas and hammams will not be accessible.

A doctor and/or nurse will be present 7 days a week in each of our Resorts.

Find out more about our complimentary Covid-19 medical cover>

Our transfers have been adapted to allow compliance with physical distance regulations. All vehicles have been subject to a high standard of cleaning and disinfection protocol. We also provide a mask and disinfectant gel to all passengers before entering the vehicle.

Unfortunately, we are unable to provide private transportation if you still wish to travel alone, however, we can help you to arrange a private taxi which will be at your expense.

Our “Easy Arrival” service allows you to prepare for your arrival to our Resorts: from Kids Club sign-up to ski equipment rentals, everything will be ready in advance!

This winter, the service is even more accessible:

• You can sign up until two days before arrival.
• The “Kids” form was redone to make your arrival even easier.

Temperature checks will be available (automatic kiosks) and are recommended.

Frontal temperature checks will also be performed by qualified staff (RDS, assistant, team leader…) for GOs and GEs in some departments when they start work.

We are obviously doing everything in our power to avoid this kind of situation. However, for your safety, each Resort will have defined a clear procedure in case of suspected Covid-19 symptoms. The Resort has the contacts of the various local organisations (such as the health authorities to contact, the hospital, the laboratory, the nearest isolation facilities). Every GM, GO or GE feeling sick with symptoms such as fever, flu, coughing or breathing problems will have an immediate consultation with a doctor for diagnosis. We will then follow the advice of the doctor/health authorities and if necessary, isolate suspected cases according to our protocol. An external cleaning company will also be called to disinfect all the rooms and spaces concerned.

Learn more about what is included in our Covid-19 complimentary medical cover >