Measures we’ve put in place

We have adjusted the departure and arrival times to reduce crossings between our customers and thus allow more time to disinfect the rooms. An alert system via the My Club Med application has been created to inform our customers when their rooms are ready and to avoid queues at the reception.

We recommend that our customers sign up for the Easy Arrival service to:

§ Pre-register their bank details to purchase à la carte services at our Resorts and to check-out without having to go through reception before departure.
§ Register their children in children's clubs

Service available in your customer account, 30 days before your stay

§ The wearing of masks is mandatory for all our resort teams and clients in the indoor areas.

§ For outdoor areas, masks will also be mandatory where social distancing cannot be exercised. Signage will be in place to indicate the areas concerned and the relevant regulations.

§ Please note the minimum age for wearing a mask will be dependent on local regulations.

For more information please make use of our Covid-19 entry requirements tool on our Covid Hub page

According to the protocols that we have worked on, our swimming pools remain open to date. Some adaptations are put in place to ensure the safety of our customers:

§ The capacity of our pools will be limited depending on the size of the pool
§ Spacing of beach and pool lounge chairs at 2 meters
§ Our changing rooms will be adapted (when the service is offered)
§ A circuit will be in place to avoid crossings
§ Aqua-fitness classes will be offered
§ Other team sports are not available
§ Our Spas remain open. However, saunas and hammams will not be accessible.

A wide variety of sports activities are available to you such as archery, golf, yoga and racket sports.

In order to protect our customers, the measures put in place include:

§ Sports equipment, such as rackets and balls, are disinfected regularly
§ All equipment is disinfected before being reused
§ Yoga and other fitness classes take place but participants and mats are spaced at least 2 meters apart
§ Fitness rooms are open (depending on local regulations). The equipment is thoroughly disinfected in the morning, then cleaned every two hours. Training mats are disinfected after each class
§ Group sports are available
§ The flying trapeze is open, with groups of up to 8 people at a time
§ Deployment of digital booking to reserve a time slot during the most popular fitness and cycling times for our Resorts in the Alps
§ A suitable offer of excursions to favor smaller groups outdoors

Flexible hours, plate service, gel at the entrance and at the buffets, spaced tables ... Club Med restaurants make every effort to guarantee safety and serenity during each of your meals:

§ A more personalized culinary experience with our customer service staff
§ More dishes prepared to order
§ Adapted catering hours and an increase in outdoor seating to allow greater flexibility and ensure that safety distances are respected
§ Cocktail hour will always take place but will be divided between different places to guarantee social distancing (example: main bar, mobile bar, Gourmet Lounge bar).