To find out the entry requirements for your destination please visit the Coronavirus Travel Rule page.
If you test positive for covid-19 whilst on holiday your extended stay will be covered as well as up to €120 per night for 1 person travelling with a beneficiary or 1 family member. Or cover up to €250 per night for 2 or more family members for 10 or 14 nights maximum in the event of suspected and/or confirmed Covid-19. For more information check out our complimentary insurance cover for all departures up until December 2022: Download PDF.
If you require testing for your return trip please make sure to request this upon arrival at the resort to help the resorts plan ahead.
Club Med have provided a travel insurance contract which can be found here, which is valid until December 31, 2022. For further information please check our travel guidelines for any Covid-19 related enquiries.
You can count on us to put in place the necessary measures to offer you a relaxing stay including:
- Respecting safe distances
- More frequent and even more in-depth cleaning carried out in our Resorts
- A reinvented entertainment program in order to respect the standards of distancing
- Adapted children's clubs: more outdoor activities, small groups...
- A doctor or nurse available 7 days a week
Local regulations at the destination will be followed, depending on the guidelines, masks might be requested for indoor spaces.
The minimum age for wearing the mask will depend on local regulations. Disinfection methods such as hand sanitiser, disinfectant wipes, and soap are made available to our GMs in all the Resort’s spaces.
All public areas and high contact points (door handles, switches, elevator buttons, etc.) are cleaned very frequently (frequency depending on government procedures). The rooms are thoroughly cleaned and disinfected after each departure. Sheets and toiletries are also replaced for each check-in and washed at 70°. The rooms will be ventilated daily during the cleaning service.
We will make every effort to ensure frequent cleaning and regular sanitation of all the areas frequented by our guests, a qualified external cleaning company will also be called if necessary.
Upon opening of our Resorts, we will also work with Cristal International Standards, one of the leading businesses for risk management services and systems as well as quality and standards audits. The E-Cristal Solution that we have used at Club Med for more than eight years allows for us to verify all the hygiene and safety processes in our Resorts to protect our clients and teams. Regular and independent audits are carried out in all Club Med Resorts every two months during the season. In the context of Covid-19 measures and adaptations, Cristal International Standards will grant Club Med Resorts a dedicated certification if they adhere to a strict and precise set of standards for all of the Club Med measures in place such as cleaning, disinfection, social distancing, and the adaptation of services…
According to the protocols that we have worked on, our swimming pools remain open to date. Some adaptations are put in place to ensure the safety of our customers. Rules vary based on the resorts depending on local guidelines.
A doctor and/or nurse will be present 7 days a week in each of our Resorts.
Our transfers have been adapted to allow compliance with physical distance regulations. All vehicles have been subject to a high standard of cleaning and disinfection protocol. We also provide a mask and disinfectant gel to all passengers before entering the vehicle.
Unfortunately, we are unable to provide private transportation if you still wish to travel alone, however, we can help you to arrange a private taxi which will be at your expense.
We are doing everything in our power to avoid this kind of situation. However, for your safety, each Resort will have defined a clear procedure in case of suspected Covid-19 symptoms. The Resort has the contacts of the various local organisations (such as the health authorities to contact, the hospital, the laboratory, the nearest isolation facilities). Every GM, GO or GE feeling sick with symptoms such as fever, flu, coughing or breathing problems will have an immediate consultation with a doctor for diagnosis. We will then follow the advice of the doctor/health authorities and if necessary, isolate suspected cases according to our protocol. An external cleaning company will also be called to disinfect all the rooms and spaces concerned.
Learn more about what is included in our Covid-19 complimentary medical cover >