Safe Together by Club Med

Your safety is our priority. Whether you are travelling to our resorts to lay out on the beach or take in the local sights at your destination, we have implemented high impact cleaning procedures and safety and hygiene protocols to give you a peace of mind.

We are working alongside local authorities, certifying our processes, and training our team in accordance with global health guidelines so that you can focus on creating memorable experiences with you and your loved ones.

Safe Together - The Club Med Hygiene & Safety Measures

Safe Together with Ecolab*

Safe Together program was developed with the support of Ecolab, a global leader in water, hygiene and energy technologies and services. Our staff are trained on disinfecting procedures by Ecolab to reassure guests. In addition, all disinfecting agents and hand sanitisers around the resort are provided by Ecolab.

*Resorts without Ecolab certification include Anji and Golden Coast

CCIC Certification

Across our Greater China resorts, we are working with CCIC to certify hygiene and safety processes using CCIC’s COVID-19 Epidemic Prevention Manual, which covers public hygiene and food safety procedures in-resort.

All-Inclusive Resorts

When you choose an all-inclusive resort, you never have to worry about navigating through highly dense cities to dine or explore. With self-sufficient resort facilities and in-resort activities within the ‘Club Med Cocoon’, Club Med holidays let you relax within our highly clean compounds, giving you that added reassurance.

Arrival & Reception

Reassuring you, so we can greet you

  • Safe distancing from the moment you board the shuttle bus
  • Sanitisation of shuttle buses after every trip
  • Temperature checks and mandatory health and travel declarations upon arrival
  • Masks worn by all staff throughout their shift for added protection
  • Range of fun and trendy reusable masks available at the boutique for guests’ purchase and protection

Safe Public Areas

SO FAR, so good

  • Increased frequency of sanitisation of all common areas, including toilets and high touch points such as handrails, elevator panels and buttons hourly
  • Hand sanitisers made available for guests’ use throughout the resort
  • Dedicated signages and floor markings to remind guests on safety precautions and safe distancing measures
  • All our resorts have an in-house infirmary (except for Japan, Anji and Yanqing) for your healthcare

Safety in Your Room

Our rooms have been cleaned, so you can come in

  • Thorough cleaning and sanitisation of all Guest Rooms after each check-out
  • Deep sanitisation of frequently touched areas such as light switches, door knobs, and in-room food utensils
  • All air-conditioning running in fresh air mode for constant airflow
  • Contactless payments and room access

Dining Safe

Our French savoir-faire safely presented

  • Self-service counters to be replaced with individually portioned dishes and staff service^
  • Tables and baby high chairs are sanitised after every use
  • More outdoor seating for better ventilation
  • Enhanced hygiene measures for food and beverage handling, certified by local food authority bodies

^Self-service has resumed in our China resorts

Safe Activities

Be a SPORT with our sanitised equipment

  • Safe distancing measures in place during activities such as yoga and zumba, and across activity facilities such as between deck chairs, dining tables, conference rooms, private cocktail receptions and gala dinners
  • More outdoor activities and reduced maximum capacity on group activities
  • Hourly sanitisation of cardio equipment
  • Fitness mats, games and circus equipment, and spas are sanitised after each use

Entertainment Reassured

If you want to sit, you’ve got to split

  • Kids' Club activities have been modified to reduce body contact between children, with more activities moved outdoors for better ventilation
  • All Kids' Club toys are disinfected daily
  • G.Os at Kids Club wear masks and conduct temperature checks twice daily
  • Safe distancing between seats at theatres
  • Sanitisation of all theatre and entertainment facilities after each use

What we are doing behind the scenes

Making sure you can work safely

  • Staff are trained on precautionary and cleaning measures based on WHO guidelines with the support of Ecolab

  • Masks are worn by all staff, with temperature checks conducted twice during shifts

  • Staff meetings are moved outdoors, with safe distancing measures in the back-office

  • Emergency response and disinfection protocols are in place to deal with any suspected COVID-19 cases

  • We have a hygiene and safety department dedicated to coordination of corporate hygiene and safety, and are in frequent contact with local authorities to monitor the local and global situation

  • Staff who have recently travelled from high risk countries will undergo quarantine, if required by local government regulations

  • All measures will be constantly evolving depending on local government requirements