Please note that our call centre is closed on public holiday dates.
Over the festive season these dates include: 25th December, 28th December, 1st January
Summer: October to May (NZDT)
Mon-Fri: 11am to 9pm
Winter: April to September (NZST)
Mon-Wed: 11am to 8pm
Thu: 11am to 9pm
Fri: 11am to 8pm
Prefer to sit down and talk through your holiday in person? Start your Club Med journey at a specialist travel agency or book with your preferred local travel agent. There’s sure to be an agency close to you that we work with.
If you are a Travel Agent looking to install a Club Med corner in you store, please email tradesales.nz@clubmed.com looking to enquire or change booking(s), please call 0800 258 263.
If you have a problem during your holiday, you are obliged to inform our local staff immediately who will endeavour to put things right whilst you are on site. If your complaint is not resolved locally, please complete a report form on site (“declaration”) and follow this up by writing an email to:
customerrelations.australia@clubmed.com or to our Customer Relations Department:
Club Med
Customer Relations Department
GPO BOX 1632
SYDNEY NSW 2001
To contact Marsh Travel Insurance or for general travel insurance enquiries, please contact:
ClubMedClaims@marsh.com
To submit a claim, please use the below form:
HELP
Our FAQ section is designed to provide you with answers to our commonly asked questions, from information on your journey and the Club Med package, to changes in your booking, special requirements, booking online and the Great Members scheme.
BECOME A G.O® IN A CLUB MED RESORT
Join our G.O & G.E teams in our resorts and experience the happiness of finding self-revelation through a unique professional and personal experience!
For your seminars, incentive programs, rent a resort, weddings... Visit our dedicated website to request a quote.
For enquiries, please contact:
Two Palms Media
✉ clubmed@twopalms.com.au
We understand in the current context, travel plans can change. That is why we are committed to providing you flexibility for your next trip, whether it's a new booking or an existing booking.
You have the opportunity to change your travel plans up to 30 days before your departure date with different options.
Whether you are travelling to our resorts to lay out on the beach or take in the local sights at your destination, we have implemented high impact cleaning procedures and safety and hygiene protocols to give you a peace of mind.
We are working alongside local authorities, certifying our processes, and training our team in accordance with global health guidelines so that you can focus on creating memorable experiences with you and your loved ones.
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