Frequently Asked Questions

WE ARE PLEASED TO HELP YOU

Book with Peace of Mind

Only MYR500 deposit to secure your dream holiday/We've got you covered - Covid Insurance included /Tick of approval with our Safe Together programme/Flexible change of date & destination

1. I tested positive or am identified as a close contact of a COVID-19 positive case. How do I change my booking?
We are sorry to hear that. Please send an email to askme.my@clubmedcustomerservice.com with proof of COVID-19 infection or Close Contact status that overlaps with your travel dates. We will change your travel date accordingly. Let us know if you prefer to receive Future Travel Credit or to postpone to new travel dates (black-out dates applicable).

2. Can I book Petit Club only on the days that I require (and not for the whole duration of my stay)?
Yes, you can sign up your child for Petit Club only on the days that you would like. However, this can only be done in the resort and is subjected to availability. We highly recommend pre-booking online for the whole duration of your stay to secure a slot.

3. My applicable for Thai pass (to go to Club Med Phuket) has been rejected several times, is Club Med able to help?
We are sorry to hear that. Please reach out to Club Med Phuket resort reception at +66 76 330 455 or email phucpure01@clubmed.com for further assistance.

4. Can Club Med assist with return pre-departure COVID tests?
Club Med can support you in facilitating your pre-departure tests** directly in the resort* or outside of the resort. Upon check-in, you may approach our reception team in the resort to make an appointment. Please also refer to the “Safe Together Formalities” section of each resort page for more updated information.

*At selected resorts only, please refer to our Safe Together Formalities for further details.
**At your own cost

5. I am fully vaccinated, will my kids be allowed to travel with me regardless of their vaccination status?
As the requirements differ by destination country and government regulations, please refer to the “Safe Together Formalities” section of each resort page for information.

6. I’ve confirmed reservations with Club Med, but I am unable to get a visa to enter the country or secure a transport (flight/ferry) reservation. Can I postpone or cancel my reservations?
Our current Peace of Mind policy allows you to make one change to your reservation at no charge (up to 7 days before departure) or cancel and receive a Future Travel Credit (of the land value, excluding transport charge), valid for travel on a later date. Kindly refer to our Peace of Mind policy for the most updated information. To postpone or cancel your reservation, please drop us an email. Let us know if you prefer to receive Future Travel Credit or to postpone to new travel dates (black-out dates applicable).

7. Can Club Med put my reservations on hold while I try to arrange for transport (flight/ferry)?
Yes, you may choose to hold a booking first while you confirm your transport arrangements. This booking can be held for 24-48 hours depending on how far in advance the travel dates are. Kindly contact our travel advisors if you would like for this arrangement.

8. What if I test positive upon arrival?
All Club Med resorts have a protocol in place for guests who test positive upon arrival or test positive in the resort. As it differs by country due to government protocols and regulations, do check with the resort reception team directly.

9. Your website can only accept up to 6 persons. How can I make reservations for more than 6?
For reservations of more than 6, kindly contact our travel advisors or drop us an email at askme.my@clubmedcustomerservice.com.

10. I have multiple families travelling together, can we enjoy group rates?
For families with 20 or more guests above the age of 4, you can enjoy our group benefits if you travel together. Kindly email us at mice.kualalumpur@clubmed.com and our Travel Advisors will be in touch with you.

Visa

Following 26th September communication from Ministry of Foreign Affairs of Japan the following countries are exempt of visa (short stay) starting from 11th October:

Brunei
Indonesia [note 1]
Malaysia [note 2]
South Korea
Singapore
Thailand [note 2] - 15 days
Hong Kong [note 3]
Macao [note 4]
Taiwan

For more information please visit this website, https://www.mofa.go.jp/j_info/visit/visa/short/novisa.html
Short stays = "15 days" for Indonesia, and Thailand, and "90 days" for other countries and regions

Short stays = "15 days" for Indonesia, and Thailand, and "90 days" for other countries and regions

[note 1] For nationals of Indonesia (since December 1, 2014), visas are not required only for those who have registered ICAO-compliant ePassport to diplomatic missions of Japan in Indonesia (the embassy, consulates-general, or the consulate). Validity of the registration is three years period or until the passport expires, whichever comes first.

[note 2] For nationals of Malaysia (since July 1, 2013), Thailand (since July 1, 2013) and Serbia (since May 1, 2011) visas are not required only for holders of ePassport in compliance with ICAO standards. Those who do not hold such ePassport are advised to obtain a visa in advance, otherwise will be strictly examined and may be refused entry to Japan.

[note 3] For citizens of Hong Kong, visas are not required only for holders of Special Administrative Region (SAR) passport issued by the Hong Kong SAR of the People’s Republic of China or British National Overseas (BNO) passports who have the right of residence in Hong Kong.

[note 4] For citizens of Macao, visas are not required only for holders of SAR passport issued by the Macao SAR of the People’s Republic of China.

Passport

What is an ICAO-compliant ePassport?
• ePassport validation is the process of verifying the digital signature on the chip of an ePassport to confirm its authenticity and integrity. You can recognise them by the following symbol.

Vaccines & Booster

I don’t have my booster shot what can I do?
• If you are an adult over 18 years old: you will need to produce a negative PCR test (conducted 72 hours prior to departure from country of origin/region) and may have to undergo quarantine depending on your travel history and country of origin.

• If you are below the age of 18 who travel with triple-vaccinated parents/guardians you are exempt from the PCR test and quarantine.

What are the vaccines eligible to enter Japan?
• Recognized vaccines include those by Pfizer, Moderna, AstraZeneca, Janssen, Bharat Biotech, Sinovac, Sinopharm and Novavax. Please note that someone is considered fully vaccinated after 3 doses

Documents to prepare prior to travel

• Passport – Validity of 6 months minimum
• Proof of vaccination certificate – including 3 doses of approved vaccine
• MySOS App or MySOS Web (online) completed at least 6 hours prior to arrival

Download MySOS APP “Fast Track” and update the necessary information
• Upload travel information
• Upload vaccination certificates and follow the steps (/!\ you need to apply at least 6 hours before your arrival)
• After documentation review at our Center is complete, the app screen will change to either green or blue.
• If your screen is green or blue, you can just show it to complete these steps with the border officer
• Confirmation of MySOS app installed
• Submission of questionnaire and Pledge
• And one of the following according to vaccination status
• Confirmation of vaccination certificate
• Confirmation of test certificate for test taken less than 72 hours before departure
• If your screen is yellow you can show it to border officer to complete these steps:
✔️ Confirmation of MySOS app installed
✔️ Submission of questionnaire and Pledge
✔️ Confirmation of vaccination certificate
✔️ Detailed procedure is here: https://teachme.jp/111284/manuals/14631275/

At the airport arrival terminals

• All arriving passengers must wear masks. Physical distancing should be ensured.
• Hand sanitization should be done at entry to the arrival terminal.
• All arriving passengers must undergo thermal screening at the arrival terminal.
• Travelers can travel via public taxi or hotel taxi
• If the traveler has a travel booking and stay reservation with Club Med, Club Med will support for transport service and contact the hospital if needed. If the traveler wants to quarantine at Club Med, we will provide isolation room for them .

More information about travel restriction

Can I combine a Club Med stay package with another company's tour package after?
• Yes possible, starting from 11 October 2022.

• To see the Travel Restriction information, please click on this link https://apply.joinsherpa.com/travel-restrictions

1. Will travelers be given COVID-19 test prior to entering Club Med Cherating?
We will not be conducting any tests for guests. However, guests are encouraged to use self-testing kit prior to travel as per government SOP. (Applicable to Malaysian residents only)

2. Will you welcome only vaccinated guests?
As per the latest government guidelines, we will accept all individuals regardless of vaccination status to stay at our resort.

Please refer here for check-in requirements based on MySejahtera user classification.

3. What time is check-in?
Due to reinforced safety measures and protocols, check-in time may be delayed during high occupancy periods. Hence, we advise all guests to check-in starting from 3pm.

4. Will the full buffet experience be available at the main restaurant?
Yes, the full buffet will be available with additional safety precautions taken.

5. Will activities and entertainment be available?
Yes, most activities and evening entertainment will be available with social distancing in place.

6. Will all Kids Club be open?
Yes all our Kid’s Club are open (Baby Club Med, Petit Club Med, Mini Club Med and Passworld) and will welcome kids from 0 to 17 years old.

7. Will the beverage station/coffee corner be available?
Yes, beverage station/coffee corner will be available, with service assured by our trained GOs.

8. Does Club Med accept a photocopy of passport at check-in?
For local Malaysians, a local ID/photocopy of passport is sufficient. For foreigners you will need to present your passport upon check-in.

1. With the current travel restrictions, I cannot travel/don’t want to travel. What should I do?
If you booked a stay directly through Club Med in one of our resorts with check-in on or before 31 October 2022, and wish to make amendments to your original travel dates, you can benefit from our Peace of mind policy:
· FREE CHANGE OF DATE (1): Up to 7 days before departure.
· BOOK NOW PAY LATER (2): Only MYR500 per person due at time of booking to secure your Club Med holiday and full balance payment not due until 45 days prior to travel.
· FLEXIBLE CANCELLATION (3): Only MYR500 per person will be charged if you cancel 30 days before departure.
(1) Rebooking can be made up to 7 days before departure and to be completed by 30 April 2023.
If the new booking is of a higher value, guests will need to pay the difference. If the new booking is of a lesser value, a refund can be issued in the form of credit to use toward a future stay with one-year validity.  The original length of stay, number and adult-child breakdown of guests, room category and resort booked remains the same in the new booking date. Where the rate of the new booking date is higher than the rate already paid, the rate difference will be chargeable. For air packages, handling and/or penalty fees by airlines apply separately.
(2) A deposit of MYR500 per person will be required at time of booking your Club Med stay. If your package includes air tickets, a full payment for the flight portion will also be required at time of deposit. Full balance payment is required 45 days before departure.
(3) A cancellation of your paid deposit of MYR500 per person will apply 30 days before departure. If your package includes air tickets, handling and/or penalty fees by airlines apply separately.
Alternatively, a Future Travel Credit* of the land value can be issued free of charge, valid for travel by 30 April 2023.
If you booked your stay with a travel agent/advisor, you need to contact your travel advisor. The travel advisor will then contact Club Med on your behalf.
For Air packages, handling/penalty fees will apply according to the carrier’s policy.
Please see our policy update for further details.
*Credit can be used for any resort with an equivalent value. It is non-refundable, non-transferable to other traveler, non-convertible to cash. Should the new booking require a top up, you will need to pay the price difference and no refund is allowed.
2. I have a Travel credit, how can I utilize it?
We sincerely thank you for agreeing to hold your credit with us on your holiday package.
This credit held can be utilized for a future stay^ and will be given to you in a form of a travel voucher. This can be redeemed by contacting our Contact Centre.
^Future stay must be completed by 30 April 2023.
This voucher can be used according to these specific terms & conditions​
• Credits can be used to book any Club Med Package (Resort-only Package or Air/Ferry/Coach/Train Package) worldwide​.
• Credits are non-refundable, non-transferable and non-convertible to cash.
• If the new booking is of greater value, you will be required to top up in cash any pricing variances due. 
• Credits can be used for multiple bookings for travel by 30 April 2023.
• Club Med Booking Terms & Conditions apply.
• Club Med reserves the right to change these terms and conditions.​
​
If you have booked your flights with your Club Med package, we will be contacting the airlines to check on any applicable handling/penalty fees according to the carrier’s policy and will update you on this.​
Please contact us at 03-2053 1888, at your disposal from:
Monday to Saturday (including public holidays): 09:00 - 18:30
Closed on Sunday
Or email us at askme.my@clubmedcustomerservice.com
3. My country doesn't allow me to travel, I want my money back.
We understand your concerns and would like to offer 2 options for you:
a. You may postpone your booking, receive a Future Travel Credit* and retain 100% of the full payment already paid. This credit can be utilized for any resort with an equivalent value for travel up until 30 April 2023^.
b. You don’t have to make a decision right now and will be given the option to amend/cancel your stay in the coming weeks.
^Amended travel journey must be completed by 30 April 2023.
If the new booking is of a higher value, guests will need to pay the difference. If the new booking is of a lesser value, a refund can be issued in the form of credit to use toward a future stay with one-year validity.
*Credit can be used for any resort with an equivalent value. It is non-refundable, non-transferable to other traveler, non-convertible to cash. Should the new booking require a top up, you will need to pay the price difference.
4. I have a stay planned in the upcoming weeks but wish to make amendments. What are my options?
We understand your concern.
For all bookings made until 31 October 2022, and wish to make amendments to your original travel dates, you can benefit from our Peace of mind policy:
· FREE CHANGE OF DATE (1): Up to 7 days before departure
· BOOK NOW PAY LATER (2): Only MYR500 per person due at time of booking to secure your Club Med holiday and full balance payment not due until 45 days prior to travel. 
· FLEXIBLE CANCELLATION (3): Only MYR500 per person will be charged if you cancel 30 days before departure.
(1) Rebooking can be made up to 7 days before departure. Amended travel journey must be completed by 30 April 2023.
If the new booking is of a higher value, guests will need to pay the difference. If the new booking is of a lesser value, a refund can be issued in the form of credit to use toward a future stay with one-year validity.  The original length of stay, number and adult-child breakdown of guests, room category and resort booked remains the same in the new booking date. Where the rate of the new booking date is higher than the rate already paid, the rate difference will be chargeable. For air packages, handling and/or penalty fees by airlines apply separately
(2) A deposit of MYR500 will be required at time of booking your Club Med stay. If your package includes air tickets, a full payment for the flight portion will also be required at time of deposit. Full balance payment is required 45 days before departure.
(3) A cancellation of your paid deposit of MYR500 per person will apply 30 days before departure. If your package includes air tickets, handling and/or penalty fees by airlines apply separately.
Alternatively, a Future Travel Credit* of the land value can be issued free of charge. Amended travel journey must be completed by 30 April 2023.
If you booked your stay with a travel agent/advisor, you need to contact your travel advisor. The travel advisor will then contact Club Med on your behalf.
For Air packages, handling/penalty fees will apply according to the carrier’s policy.
Please see our policy update for further details.
*Credit can be used for any resort with an equivalent value. It is non-refundable, non-transferable to other traveler, non-convertible to cash. Should the new booking require a top up, you will need to pay the price difference and no refund is allowed.
If you booked your stay directly on a Club Med website or contact our travel advisor please contact us at 03-2053 1888, at your disposal from:
Monday to Saturday (including public holidays): 09:00 - 18:30
Closed on Sunday
Or email us at askme.my@clubmedcustomerservice.com
5. How can I modify or cancel my booking?
If you booked your stay directly on a Club Med website or contact our travel advisor and are travelling to one of our Club Med destinations, please contact us at 03-2053 1888, at your disposal from:
Monday to Saturday (including public holidays): 09:00 - 18:30
Closed on Sunday
Or email us at askme.my@clubmedcustomerservice.com
If you booked your stay with a travel agent/advisor, you need to contact your travel advisor. The travel advisor will then contact Club Med on your behalf.
6. I want to revise/cancel my booking and I booked flights with Club Med; will you revise/cancel my flight tickets?
If you booked flights directly with Club Med, you must call us before your departure time to cancel/revise your booking. Otherwise, we unfortunately will not be able to revise your flight arrangements, if the departure time has passed.
If you did not book your flight tickets directly with Club Med, please contact your airline company before your departure time.
7. My local government recommends that we avoid non-essential travel. What should I do?
We want to assure you that Club Med’s top priority remains to ensure the health and safety of all clients and employees. All our resorts that remain open have increased cleaning and hygiene practices following the recommendations of the World Health Organization (WHO) and the local public health authorities. Nonetheless, we have proactively expanded our revision policy and introduced a Peace of Mind policy to give you different options to consider for your future travel plans should you wish you make alternative arrangements.
8. I have booked my stay with a travel agency; how do I cancel or revise my booking?
If you booked your stay with a travel agency, you need to contact your travel agent. The travel agent will then contact Club Med on your behalf.
9. Are school holidays blacked out from the travel credit?
The Future Travel Credit* to a Club Med resort will allow you to travel at any time with no blacked out dates, before its expiration date. You will need to pay the difference if your booking is more expensive than the value of the Future Travel Credit*.
Our resorts fill out quickly for the Holidays season and school breaks; we advise you to book as soon as you can.
^ If the new booking is of a higher value, guests will need to pay the difference. If the new booking is of a lesser value, a refund can be issued in the form of credit to use toward a future stay with one-year validity.
*Credit can be used for any resort with an equivalent value. It is non-refundable, non-transferable to other traveler, non-convertible to cash. Should the new booking require a top up, you will need to pay the price difference and no refund is allowed.
1. I would like to book a stay at Club Med, but I am hesitant to book because of the current situation.
In this period of uncertainty that is being felt around the world, we want to assure you that Club Med’s top priority remains to ensure the health and safety of all clients and employees. To help you book your next vacation with confidence, we have expanded our rebooking policy and launched our Peace of Mind Booking Policy.
For all bookings made until 31 October 2022, and wish to make amendments to your original travel dates, you can benefit from our Peace of mind policy:
FREE CHANGE OF DATE (1): Up to 7 days before departure.
BOOK NOW PAY LATER (2): Only MYR500 per person due at time of booking to secure your Club Med holiday and full balance payment not due until 45 days prior to travel.
FLEXIBLE CANCELLATION (3): Only MYR500 per person will be charged if you cancel 30 days before departure.
(1) Rebooking can be made up to 7 days before departure. Amended travel journey must be completed by 30 April 2023.
If the new booking is of a higher value, guests will need to pay the difference. If the new booking is of a lesser value, a refund can be issued in the form of credit to use toward a future stay with one-year validity.  The original length of stay, number and adult-child breakdown of guests, room category and resort booked remains the same in the new booking date. Where the rate of the new booking date is higher than the rate already paid, the rate difference will be chargeable. For air packages, handling and/or penalty fees by airlines apply separately
(2) A deposit of MYR500 per person will be required at time of booking your Club Med stay. If your package includes air tickets, a full payment for the flight portion will also be required at time of deposit. Full balance payment is required 45 days before departure.
(3) A cancellation of your paid deposit of MYR500 per person will apply 30 days before departure. If your package includes air tickets, handling and/or penalty fees by airlines apply separately.
Alternatively, you can cancel your reservation and receive a Future Travel Credit* available for use in any Club Med Resort for 100% of the land costs, valid for travel by 30 April 2023.
If you booked your stay with a travel agent/advisor, you need to contact your travel advisor. The travel advisor will then contact Club Med on your behalf.
For Air packages, handling/penalty fees will apply according to the carrier’s policy.
Please see our policy update for further details.
*Credit can be used for any resort with an equivalent value. It is non-refundable, non-transferable to other traveler, non-convertible to cash. Should the new booking require a top up, you will need to pay the price difference and no refund is allowed.
2. Because of COVID-19, do you offer last minute deals?
All our best offers are advertised on our website in our DEALS page or with your travel advisor for any departure dates. You are guaranteed the best rate available at the time of booking.
3. What will happen to my booking if I can’t access the new destination when it’s time to travel?
Your safety is our priority. Whether you are travelling to our resorts to lay out on the beach or take in the local sights at your destination, we have implemented high impact cleaning procedures and safety and hygiene protocols to give you a peace of mind.
We are working alongside local authorities, certifying our processes, and training our team in accordance with global health guidelines so that you can focus on creating memorable experiences with you and your loved ones.
Discover our “Safe together program” 
If your new booking should be impacted by new travel restrictions, we will directly contact you to help you with alternative travel options.
1. Can I get more details on what is done in the resorts?
Your safety is our priority. Whether you are travelling to our resorts to lay out on the beach or take in the local sights at your destination, we have implemented high impact cleaning procedures and safety and hygiene protocols to give you a peace of mind.
We are working alongside local authorities, certifying our processes, and training our team in accordance with global health guidelines so that you can focus on creating memorable experiences with you and your loved ones.
Discover our “Safe together program” 
2. What will you do if a guest is suspected with COVID-19?
A dedicated protocol for guests arriving from high-risk countries is in place –guests are be asked to fill up a travel declaration upon arrival and their body temperature will also be checked.
Any guest that is found with a high temperature or feeling unwell will be isolated and sent to the infirmary or hospital for check-up. Our resort team will then communicate with local health authorities and will be strictly guided by the recommended procedures for suspected cases. Our staff have been trained and are prepared to deal with these situations should they happen.
3. What will happen if a guest tests positive for COVID-19 after they return from their vacation?
Club Med has an Emergency Response Plan ready and activated in the event of a COVID-19 case reported. Additionally, we have a Hygiene and Safety Department dedicated to the coordination of corporate hygiene and safety that is closely in touch with the local authorities with protocols in place.
4. What is Club Med doing to face COVID-19 in the resorts?
At Club Med, the health and safety of our staff (G.Os & G.Es), and guests (G.Ms) are our priority. As the Covid-19 outbreak continues to develop, our resort teams have stepped up hygiene and safety measures in line with guidelines issued by the World Health Organisation (WHO). While there are no affected cases in any Club Med resort or offices, our teams remain cautious and continue to adhere to strict hygiene precautions.
Club Med resorts are operating safely with additional cleaning protocols and strict hygiene precautions.
Increased cleaning and hygiene practices following the latest guidance of the World Health Organization (WHO), Center for Disease Control and Prevention (CDC) and local public health authorities, with strict and frequent auditing based on Cristal International Standards of hygiene and safety.
In addition, Club Med also adheres to strict safety precautions including the following:
• Scaling up temperature checks of all guests upon arrival, during lunch and dinner daily
• Daily staff body temperature check before and after work
• Significantly increasing cleaning and sanitization of public areas
• Usage of gel sanitizers across the resort
• Face masks are worn by all kid’s club, food & beverage and housekeeping staff
• All air-conditioning running in fresh air mode, ensuring constant airflow in our rooms and public spaces
Discover our “Safe together program” 

Clients with existing credit

We sincerely thank you for agreeing to hold your credit with us on your holiday package.

This credit held can be utilised for a future stay^ and will be given to you in a form of a travel voucher. This can be redeemed by contacting our Contact Centre.

^Future stay must be completed by 30 April 2023.

This voucher can be used according to these specific terms & conditions
• Credits can be used to book any Club Med Package (Resort-only Package or Air/Ferry/Coach/Train Package) worldwide
• Credits are non-refundable, non-transferable and non-convertible to cash.
• If the new booking is of greater value, you will be required to top up in cash any pricing variances due.
• Credits can be used for multiple bookings for travel by 30 April 2023.
• Club Med Booking Terms & Conditions apply.
• Club Med reserves the right to change these terms and conditions.

If you have booked your flights with your Club Med package, we will be contacting the airlines to check on any applicable handling/penalty fees according to the carrier’s policy and will update you on this.

Please contact us at 03-2053 1888, at your disposal from:

Monday to Saturday (including public holidays): 09:00 - 18:30
Closed on Sunday

Or email us at askme.my@clubmedcustomerservice.com

What does the Club Med "All inclusive" formula include?

✔️ Drinks and Snacks Included: The drinks of your choice throughout the day and into the evening*! Water, fruit juice, fizzy drinks, coffee, tea, chocolate, beer, wines, aperitifs, cocktails, rum, whisky, gin... both local and international brands. There is an extra charge for the Champagne and VSOP spirits.

As many snacks as you want for hungry moments ! Gastronomic meeting points for enjoying the activities of the resort at your own pace: late breakfast, late lunch, afternoon snack, nibbles in the discotheque... Club Med Snacking includes different sweet and savoury snacks such as: salads, fruit, dairy products, cookies, pizzas, hamburgers, hot dogs, savoury flans, nachos, tapas...

✔️ All your meals during your stay, in one of our restaurants: sumptuous buffets, creative chefs, culinary variety, the Club Med table is an event in itself each day. At all meals, 3 types of menu are proposed: a discovery menu, a fitness menu and a universal menu.

✔️ A multitude of sports: taught at 3 levels, depending on the resorts, by dedicated and qualified G.O, on land, on sea, in the air or under the water, Club Med is one of the biggest sports schools in the world. At your own pace, choose between free access, beginner courses, discovery or advanced courses in one of our 50 sporting disciplines. For the ski resorts, lessons and a 6-day ski lift pass.

✔️ Childcare: the supervision of your children, from 4 years old, at the Mini Club Med and from 12 years old at the Juniors' Club Med. A child's kingdom, Club Med can pride itself on having unmatched experience in this field. Against nurseries par excellence, everything is done for the happiness of the little ones with varied and original activities.

✔️ Entertainment: more than ever, your senses will be awoken to experience some unforgettable moments plus ! Throughout the day, events are organised based on themes like sport, music or even the culture of the country. Performers and top-level sports players sometimes come and share their experience with you.

✔️ Flights and direct transfers between the airport and the resorts (for the flight + stay formulas only).

✔️ Access top-quality infrastructures for additional services (1): sports courses (1), passport (1) and fitness treatments (1) or even supervision of the youngest children from 4 months (1) or from 2 years old (1). All these services are delivered in the best of conditions and the structures are especially adapted to each discipline. The qualified G.O will accompany you from day to day. From thalasso, to taking official scuba diving diplomas... you can't fail to be tempted.

✔️ Access to many services (1) making your holiday and day to day life easier: Club Med boutiques (1), internet kiosk (1), massages (1), Discovery area (1), dry cleaners (1), laundry (1), green fees bookable at reception.

*drinks served by the glass and at the bar only. Nevertheless subject to availability and the right Club Med reserves to refuse to serve a GM, if they are judged to be too ill or too inebriated.
(1) at additional costs

How is Club Med transport organised?

To get to our resorts, depending on your destination and package booked, Club Med offers you flights departing only from Kuala Lumpur.

🚍 Airport or station transfers to and from the resort are included in the Air Package. This is one of the most practical ways to travel. Transfer times shown on the Resort webpages do not include the time needed to complete all formalities (police, baggage collection, customs...).

💼 The baggage allowance is specified on your travel itinerary or ticket. We ask you to stay within these limits; Club Med will not pay any excess baggage charges incurred.

✈ In the station, as in most airports, Club Med is available to inform and help you. For some destinations served by the train, Club Med hostesses accompany you to make sure your journey goes smoothly.

Which airline(s) does Club Med work with?

Here is the list of our main airline partners (international flights):

✔️ Malaysian Airlines, Malindo Air, Singapore Airlines, China Southern, Royal Dutch Airlines, Air France, Thai Airways

This is not an exhaustive list. We are likely to offer you other scheduled or non-scheduled air transporters.
These companies are authorised to serve national territories by the relevant civil aviation authorities.

Can we be upgraded and do you allow stopovers?

Tailor made holidays and upgrades: we would be happy to arrange your itinerary with flights and duration of stay tailored to your requirements. We have very good negotiated rates in Premium Economy, Business and First Class cabins to most of our destinations. We can arrange an upgrade for you at extra cost.

Stopovers: if you wish to visit a city on the way to and/or from the resort, we can arrange stopovers. But we do not organize your stay during your stopover.

Supervision and facilities

The G.O.s who look after children at Baby Club Med*, Petit Club Med* and Mini Club Med are all qualified with experience in working with small children, according to the age of the children supervised; equivalent local qualification in other countries.

Childcare quality standards apply to the supervision of children under 6 years; in particular, to the number of children per G.O. No exceptions will be made and no children will be admitted above this limit. To ensure your children are perfectly safe, G.O.s never work alone, and other G.O.s; help when necessary.

Strict norms and working rules ensure perfect safety:
🚸 A contact diary is used to keep parents informed (account of the day, time of children's arrival and departure);
🚸 Children wear a bracelet to show they are in the care of a G.O.
🚸 A nurse is in attendance at Mini Club Med resorts, and a pediatrician at Baby Club Med resorts.

What is the contact diary?

GOs are responsible for children during the opening hours of Baby Club Med*, Petit Club Med* or Mini Club Med, on condition that their parent or guardian has correctly filled in the attendance register provided, in particular stating (next to their signature) the time at which the child has been left and will be collected, and where the parent or guardian can be contacted.

For Baby Club Med* and Petit Club Med*, this register also functions as the contact diary. Parents or guardians can refer to the register for information about their children's meals, diaper changes, naps and so on. If necessary they can note their comments or recommendations in the register.

For Mini Club Med, when the register is signed on arrival, the G.O; gives each child aged 4 to 7 years a bracelet which indicates clearly that they are enrolled in Mini Club MedTM.

Confidence and safety

Club Med has always offered vacations free from worry. While your children learn about independence, you'll be freed from practical concerns, with nothing to worry about. Every day, Club Med's unique values are shared with your children by our caring G.O.s, who know just how to establish a two-way relationship of friendship and confidence with their young guests. At the same time, the children are always close to their parents and can see them whenever they like during the day.

Is it possible to have interconnecting rooms?

Yes it is. You can request an interconnecting room online, by phone or to your preferred travel agent when there is more than one child or when the child is over 12 years old. Please feel free to contact us to book interconnecting rooms.

How are Club Med stays different from the other ones?

At Club Med only, the all-inclusive concept is much more than a package:

✔️ A high-quality service in exclusive and secluded locations. With G.O® and G.E® trained and dedicated to provide high-standard of service at all times.

✔️ A Club Med spirit, which creates an unique atmosphere and friendship, thanks to a great variety of activities specially designed for you and your family by our by G.O®.

✔️ With resorts located in 40 different countries Club Med offers a multicultural atmosphere to welcome clients from all around the world. Each Club Med resort offers the opportunity to discover new languages, new cultures, new sensations.

✔️ Club Med tailor-made packages: let us organise your perfect holiday. From beginner to experienced, select your own sport package.

✔️ Discover more. Exclusive excursions designed to offer you the opportunity to discover new wonders of each destination.

✔️ Just relax in our Spas. A world of relaxation through a large range treatments offered by top brand Spas(1).

(1) at additional costs

What do the abbreviations G.O and G.M mean?
It was in 1950, in the first Club Med Resort, in the Balearic Islands, that the term "G.O", an abbreviation of "Gentil Organisateur" (Gentle/Kind Organiser), was first used.
A label of quality produced from the imagination of holidaymakers who were ding out about Club Med for the first time. One good turn deserves another, so these pioneers were in turn christened: "Gentil Membre" (Gentle/Kind Member) or "G.M".
Is it compulsory to take part in the proposed activities?
"Your Stay, Your Way"
In our Resorts, freedom and respect for others take precedence over everything.
You are therefore 100 % free to take part or not in the different activities and events organised by the G.O.s.
What is planned at Club Med for food intolerances & allergies?
Club Med is committed to offering a wide range of culinary options to its G.M’s that require special dietary assistance.
Can I pay a deposit and pay the balance later?
You can pay a deposit of MYR 500 per person plus air fares depending on the airline company and departure dates and pay your balance 60 days before departure.
See terms and conditions
Can I travel by myself?
Yes you can. Travelling by yourself at Club Med is an amazing experience, whether you want to have alone time sipping a cocktail by the pool, or be part of activities and entertained by the G.Os, it is all possible in our resorts.
Note that a surcharge will apply from 30% during low season to 80% during peak periods.
Are promotional offers taken into account in the prices shown on the resort pages?
Yes the promotional offers are taken into account in the prices displayed on the price calendar on the resort pages.
Discover our offers
Are Club Med resorts pet-friendly?
Sorry, pets are currently not allowed in our Club Med resorts.
Have a question regarding your Customer Account or Great Members program?
Visit the Great Members FAQ page

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