Safe Together by Club Med

Your safety is our priority. Whether you are travelling to our resorts to lay out on the beach or take in the local sights at your destination, we have implemented high impact cleaning procedures and safety and hygiene protocols to give you a peace of mind.

We are working alongside local authorities, certifying our processes, and training our team in accordance with global health guidelines so that you can focus on creating memorable experiences with you and your loved ones.

Click here for more information on COVID-19 updates

Take a break with a Peace Of Mind

Given the rapidly changing travel restrictions imposed by governments, travel may not be at the top of your mind and we understand the need for increased flexibility with travel planning.

To ease your concerns, Club Med is introducing a Peace of Mind policy offering more flexibility when you book your stay with us.

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Safe Together - Your Safety, Our Priority

Why We Are Different

With low density natural environment and 70 years of expertise, you can be reassured your vacation has the exclusivity and space for that added reassurance.​

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Strong Partnerships

We are partnering with Ecolab* to step up our hygiene and cleanliness procedures, standards and training, and certifying our processes with China Inspection and Certification Group (CCIC) to reassure you that we are doing all we can to take care of you.

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Heightened Hygiene & Safety Measures

We are undertaking enhanced hygiene and safety measures in accordance to global and local health guidelines across our resorts. All to reassure you that your wellbeing is our utmost priority.

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Why We Are Different

Since 1950, Club Med has been the pioneer in all-inclusive vacations by celebrating freedom and delivering happiness. Many of our resorts are located in idyllic destinations surrounded by nature and have built up areas limited to 10% of the total site surface providing plenty of spacious outdoor areas. In addition, when you choose to stay at Club Med, you never have to worry about navigating through highly dense cities to dine or explore.

Low Density Natural Environment

With large open-air spaces and wide outdoor environments, our resorts have all the natural space you need for safe distancing and air ventilation without any constraints.

70 Years of Expertise

With a 70-year legacy in the hospitality industry, Club Med has the expertise and commitment in reassuring you and your happiness during your stay.

All-Inclusive Resorts

When you choose an all-inclusive resort, you never have to worry about navigating through highly dense cities to dine or explore. With self-sufficient resort facilities and in-resort activities within the ‘Club Med Cocoon’, Club Med vacations let you relax within our highly clean compounds, giving you that added reassurance.

Strong Partnerships

Safe Together with Ecolab*

Safe Together programme was developed with the support of Ecolab, a global leader in water, hygiene and energy technologies and services. Our staff are trained on disinfecting procedures by Ecolab to reassure guests. In addition, all disinfecting agents and hand sanitisers around the resort are provided by Ecolab.

*Resorts without Ecolab certification include Anji and Golden Coast

CCIC Certification

Across our Greater China resorts, we are working with CCIC to certify hygiene and safety processes using CCIC’s COVID-19 Epidemic Prevention Manual, which covers public hygiene and food safety procedures in-resort.

Heightened Hygiene & Safety Measures

Arrival & Reception

Reassuring you, so we can greet you

  • Safe distancing from the moment you board the shuttle bus

  • Sanitisation of shuttle buses after every trip

  • Temperature checks and mandatory health and travel declarations upon arrival

  • Masks worn by all staff throughout their shift for added protection

  • Range of fun and trendy reusable masks available at the boutique for guests’ purchase and protection

Safe Public Areas

SO FAR, so good

  • Increased frequency of sanitisation of all common areas, including toilets and high touch points such as handrails, elevator panels and buttons hourly

  • Hand sanitisers made available for guests’ use throughout the resort

  • Dedicated signages and floor markings to remind guests on safety precautions and safe distancing measures

  • In-house infirmary**

**Except for Japan, Anji and Yanqing

Safety in Your Room

Our rooms have been cleaned, so you can come in

  • Thorough cleaning and sanitisation of all Guest Rooms after each check-out

  • Deep sanitisation of frequently touched areas such as light switches, door knobs, and in-room food utensils

  • All air-conditioning running in fresh air mode for constant airflow

  • Contactless payments and room access

Dining Safe

Our French savoir-faire safely presented

  • Self-service counters to be replaced with individually portioned dishes and staff service^

  • Tables and baby high chairs are sanitised after every use

  • More outdoor seating for better ventilation

  • Enhanced hygiene measures for food and beverage handling, certified by local food authority bodies

^Self-service has resumed in our China resorts

Safe Activities

Be a SPORT with our sanitised equipment

  • Safe distancing measures in place during activities such as yoga and zumba, and across activity facilities such as between deck chairs, dining tables, conference rooms, private cocktail receptions and gala dinners

  • More outdoor activities and reduced maximum capacity on group activities

  • Hourly sanitisation of cardio equipment

  • Fitness mats, games and circus equipment, and spas are sanitised after each use

Entertainment Reassured

If you want to sit, you’ve got to split

  • Kids' Club activities have been modified to reduce body contact between children, with more activities moved outdoors for better ventilation

  • All Kids' Club toys are disinfected daily

  • G.Os at Kids Club wear masks and conduct temperature checks twice daily

  • Safe distancing between seats at theatres

  • Sanitisation of all theatre and entertainment facilities after each use

What we are doing behind the scenes

  • Staff are trained on precautionary and cleaning measures based on WHO guidelines with the support of Ecolab

  • Masks are worn by all staff, with temperature checks conducted twice during shifts

  • Staff meetings are moved outdoors, with safe distancing measures in the back-office

  • Emergency response and disinfection protocols are in place to deal with any suspected COVID-19 cases

  • We have a hygiene and safety department dedicated to coordination of corporate hygiene and safety, and are in frequent contact with local authorities to monitor the local and global situation

  • Staff who have recently travelled from high risk countries will undergo quarantine, if required by local government regulations

  • All measures will be constantly evolving depending on local government requirements

They shared their experience...

It's a challenge to know what to expect during these times of uncertainty. At Club Med, we always do our best to help our guests get an accurate sense of what they will experience during their holiday with us. That's why we are sharing below some of our guests' testimonials for you to understand how we manage in the current situation, to offer the best escape possible.

Passion continues to drive

Testimonial by Rod Looi & Family

"This year’s holiday was by far our best with Club Med Cherating despite the new SOP and restrictions that have to be in place. Masks is a must which is good. The pool is very well managed. I believe the resort has managed very well in accommodating and adapting to the new SOP with minimal impact to guests.

My children Ryan (12) and Chenya (9) summed up their observation in one very appropriate line, 'They are so passionate at what they do' and we could not agree more."

Learn more about Club Med Cherating

Priority to outdoors & nature

Testimonial by Ah Chua & Family

"Helpful and friendly GO staff; safe place to visit now under RMCO as they observe tight SOP; great for local road trip destination; worry free parking; nature surrounding to rejuvenate; clean beaches and sea water; sustainability as part of the effort - it is an eco-friendly club; great facilities; kids friendly; all in inclusive package!"

Learn more about Club Med Cherating

A safe escape from the city

Testimonial by Kelly Hoong & Friends

“Super friendly and helpful staff. Even during the RMCO period, they will do their best to assist with all your requests. The SOP made us feel safe, especially when it was consistently practiced by all G.Os and G.Es.

The night shows by the staff involved lots of dancing and was very entertaining. Excellent break from city life to the sun, sea, and happiness!”

Learn more about Club Med Cherating

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